Fortunica Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Fortunica Casino. They apply to your access to and use of the website, mobile services, games, account features and any related services made available through Fortunica Casino. Additional rules may apply to particular games, promotions or payment methods. Where additional rules apply, they will be made available to you before or during the relevant activity and will form part of these Terms & Conditions.

You must be legally permitted to use online gambling services in the place where you are located. If you are in Australia, you are responsible for understanding and complying with the laws that apply to you. You must not use Fortunica Casino if online gambling is unlawful where you are located, if you are under the applicable legal age, or if you are otherwise prohibited from participating. We may restrict access from particular locations where required by law, regulation, risk controls or operational considerations.

You must provide accurate, complete and current information when registering an account and whenever we reasonably request an update. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. Your account is personal to you and must not be sold, transferred, shared or used on behalf of another person. You must notify us through the available support channels if you believe your account details have been compromised or used without your permission.

Account checks and verification

We may carry out identity, age, address, payment, fraud, financial crime and responsible gambling checks. You may be asked to provide documents or information that reasonably supports these checks. Account features, deposits, withdrawals or access to particular services may be limited while checks are being completed. If the information provided is inaccurate, incomplete or cannot be verified, we may suspend or close the account in accordance with applicable requirements.

Only one account may be opened for each person unless we expressly agree otherwise. Duplicate accounts, false identities, automated account creation, account sharing and attempts to avoid account controls are not permitted. We may take appropriate action where we identify duplicate accounts, misuse, suspicious activity or a breach of these Terms & Conditions.

You may use Fortunica Casino only for personal, lawful and recreational purposes. You must not use the website to conduct unlawful activity, interfere with its operation, obtain unauthorised access, distribute harmful software, manipulate game outcomes or assist another person to breach these Terms & Conditions. You must not use bots, scripts, automated systems, technical exploits or other methods intended to gain an unfair advantage.

Game outcomes are determined by the applicable game systems and rules. You accept the result recorded by the relevant system, subject to correction of an obvious error, technical failure or other issue that affects the accuracy or integrity of the service. If a game, transaction or account balance is affected by a malfunction or error, we may pause the relevant activity and take reasonable steps to correct the issue. Where required, we will handle the matter in accordance with applicable law and fair operational procedures.

You are responsible for checking your balance, transaction history and game activity. If you identify an apparent error, you should raise it as soon as reasonably possible through the support options available on the website. We may review relevant records, including account, payment and game information, when investigating a query or suspected breach.

Deposits, withdrawals and payments

Deposits must be made using a payment method that you are authorised to use. The name and details associated with the payment method may need to match your account information. We may decline, delay or return a payment where required for security, verification, legal or operational reasons. You must not use Fortunica Casino to process funds obtained unlawfully or to provide payment services to another person.

Withdrawal requests may be subject to account verification, transaction review, payment-provider requirements and any applicable game or promotion rules. We may request further information before processing a withdrawal. Funds may be returned to an appropriate verified payment method, subject to availability and applicable requirements. Any fees, currency conversion costs or restrictions imposed by a payment provider remain your responsibility unless stated otherwise.

You are responsible for reviewing your own tax position and complying with any reporting or payment obligations that may apply to you. Nothing on the website is financial, legal or tax advice.

Promotions, bonuses, rewards and other offers are subject to their own terms. Those terms may include eligibility requirements, participation conditions, qualifying activity, expiry provisions, wagering or playthrough requirements, maximum values and restrictions on use. You should read the applicable promotional terms before accepting or using an offer. If promotional terms conflict with these general Terms & Conditions, the specific promotional terms will apply to the relevant offer to the extent of the conflict.

A promotion may be unavailable to you where you are ineligible, have already used the offer, have breached its conditions or are subject to an account restriction. We may correct obvious errors, withdraw an offer where permitted, or prevent misuse of a promotion. We will not knowingly present a promotion in a way that overrides a responsible gambling restriction or encourages you to gamble beyond your means.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. You should not gamble when upset, under the influence of alcohol or other substances, or when gambling is affecting your finances, relationships, work or wellbeing.

• Use any available deposit, spending, session or loss-management tools to help control your activity.
• Request a break, cooling-off period or self-exclusion if you need time away from gambling.
• Do not attempt to bypass a responsible gambling restriction by opening another account.
• Seek independent support if gambling is causing concern for you or someone close to you.
• Contact the available support service if you need help understanding account safeguards or gambling controls.

You may ask to close your account at any time using the available account or support process. We may suspend or close an account where required by law, for responsible gambling reasons, following a security or compliance concern, or because you have breached these Terms & Conditions. Closing or suspending an account does not remove obligations that arose before closure, including obligations relating to disputed transactions, verification, prohibited conduct or outstanding amounts.

The website and its content are provided for general information and access to the available services. We aim to keep information accurate and available, but we do not guarantee that the website, games or related features will always be uninterrupted, error-free, secure or available on every device or network. Access may be suspended, restricted or changed for maintenance, technical reasons, security, legal requirements or other legitimate operational purposes.

You are responsible for the equipment, internet connection, software and security arrangements you use to access Fortunica Casino. We are not responsible for loss caused by your failure to protect your account, use compatible equipment, follow security instructions or maintain reliable access to the internet. To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the website. Nothing in these Terms & Conditions excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

Intellectual property and third-party services

The website, branding, text, graphics, software, game presentation and other content are protected by intellectual property rights. You may use them only as necessary to access the service for personal purposes. You must not copy, modify, reproduce, publish, distribute, reverse engineer or commercially exploit website content unless you have written permission or the law allows it.

Fortunica Casino may include links, payment options or services provided by third parties. Third-party services may have separate terms and privacy practices. We are not responsible for content, availability, security or performance outside our reasonable control. You should review the terms that apply to any third-party service before using it.

Updates, complaints and governing rules

We may update these Terms & Conditions from time to time to reflect changes to the service, legal requirements, security measures or business operations. The current version will be made available on the website. Where a change materially affects your rights or obligations, we will take reasonable steps to bring it to your attention. Continuing to use Fortunica Casino after an update takes effect indicates acceptance of the revised terms.

If you have a question or complaint, please use the support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may investigate records and request further information before responding. You should not send payment passwords or other unnecessary sensitive information.

These Terms & Conditions are intended to operate consistently with applicable Australian law and any mandatory consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These Terms & Conditions, together with any applicable policies and specific game or promotional terms, represent the rules governing your use of Fortunica Casino.