Contact Fortunica Casino

Need help with Fortunica Casino? Email our support team at support@fortunicasinos.com for assistance with your account, payments, verification, technical issues or responsible gambling options. Our team will review your message and usually reply within 24 hours, although response times may vary depending on the nature of your enquiry.

Fortunica Casino operates under a licence issued by the Autonomous Island of Anjouan, Comoros, bearing reference number ALSI-202501022-F11.

How to get in touch

For customer support, send your enquiry to support@fortunicasinos.com. Please use the email address linked to your account where possible, as this can help us locate your details and respond more efficiently. Do not include your password or other sensitive security information in your message.

To help us understand and resolve your request faster, include your account email address or username, a short description of the issue and any relevant screenshots. If your enquiry relates to a particular transaction, you may also include the relevant date and basic transaction details. Only provide information that is needed to identify and investigate your request.

Common reasons to contact support

Account access, profile details and verification questions
Deposit, withdrawal and payment enquiries
Questions about bonus terms and eligibility
Technical problems with the website or games
Responsible gambling requests, including help with available account controls
General questions about using Fortunica Casino

Please send one clear message for each issue where possible. If you are replying to an existing support conversation, keep the original subject line so the team can follow the history of your enquiry. Support will usually respond within 24 hours, but some matters may take longer if additional checks or information are required.