Betting Rules

You must be legally entitled to use online gambling services in your location. Players in Australia should ensure that online gambling is lawful for them before creating an account or placing a bet. You must also meet any applicable minimum age requirement and complete any identity, age or account checks requested by Fortunica Casino.

Your account must be registered in your own name and used only by you. You are responsible for keeping your login details secure and for all activity carried out through your account. Do not share your password, payment details or access credentials with another person. If you believe that someone has accessed your account without permission, stop using the account and contact the available support team through the website.

Information supplied during registration, verification or payment must be accurate, complete and current. Fortunica Casino may request documents or other information to confirm your identity, age, location, payment ownership or compliance with applicable requirements. Activity may be restricted while checks are being completed.

• You may only place bets using an account registered to you.
• You must not use an account for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to interfere with, manipulate or gain an unfair advantage over a game, betting market or website system.
• You must not use software, automated tools or technical methods designed to place bets or obtain results unfairly.
• You are responsible for reviewing the rules that apply to each game or betting market before participating.

Fortunica Casino may refuse, suspend, limit or cancel activity where it reasonably believes that these rules, the Terms and Conditions or applicable requirements have been breached. Any action taken will be handled in accordance with the relevant terms and applicable law.

A bet is treated as submitted when you select the relevant option, enter the stake and confirm the transaction using the available betting interface. Before confirming, check the selection, stake, odds or other displayed details carefully. A bet may not be changed or withdrawn after confirmation unless the specific game rules or website terms allow it.

A bet is generally accepted only when it has been recorded by the website’s systems and appears in your account history or other confirmation area. A screen display, message or transaction status may be delayed or affected by an internet connection, device issue or technical interruption. You should check your account history rather than relying only on a message shown at the time of submission.

The minimum and maximum stake for a bet may vary according to the game, market, account, payment method, promotion or other applicable condition. Any limits shown in the betting interface or game information apply at the time of play. Fortunica Casino does not guarantee that a particular market, game, stake or betting option will remain available.

Where odds, prices, game information or other details are displayed incorrectly because of an obvious error, Fortunica Casino may review the affected bet and apply the relevant terms. An obvious error may include a clearly incorrect price, duplicated market, incorrect game information or a technical display problem. The outcome of a review may depend on the circumstances and the rules for the relevant product.

1. Choose the game, event, market or betting option you wish to use.
2. Review the displayed selection, stake, price, odds and any applicable conditions.
3. Confirm that the bet is suitable for your intended budget and level of play.
4. Submit the bet using the available confirmation process.
5. Check your account history to confirm whether the bet was accepted and recorded.

You should not place additional bets simply because a previous bet appears to be pending, missing or delayed. First check the relevant account history and wait for the system status to update. If the status remains unclear, seek assistance through the available website support channel before repeating the transaction.

Game outcomes and bet settlements are determined using the rules and settlement method applicable to the relevant game or market. Random games use the game’s approved random outcome process, while event-based markets may rely on the applicable official result or another stated settlement source. The result used for settlement may not always be the first result shown in live coverage or on a third-party website.

Before playing, read the game information for details about winning combinations, qualifying conditions, applicable odds, result timing, cancellations and any special settlement provisions. Different games may use different rules. If a game-specific rule conflicts with a general statement on this page, the rule specifically applying to that game or market may take priority.

Bets may be cancelled, voided, suspended or settled differently where an event is abandoned, postponed, materially changed, incorrectly offered, unavailable or affected by a technical problem. The treatment of a bet can depend on the product, the stage reached, the information available and the terms governing the relevant market.

If a technical failure affects a game, bet, result, balance or account record, Fortunica Casino may pause the affected service while the issue is investigated. A transaction that is not successfully recorded should not be assumed to have been accepted. If a bet or balance appears incorrect, retain any available confirmation details and raise the issue through the website’s support process.

• Do not attempt to exploit a known system fault or pricing error.
• Do not rely on unofficial result information when checking a settlement.
• Keep records of relevant transaction references, dates, selections and displayed outcomes.
• Report suspected errors promptly so the account and transaction history can be reviewed.
• Continue to follow the website’s Terms and Conditions while an outcome or technical issue is being assessed.

Where a payment, credit, prize or other account adjustment is made in error, the account may be corrected in line with the applicable terms. You should not withdraw, transfer or spend funds that you reasonably believe were credited to you by mistake.

Only payment methods available through the website may be used. A payment method should generally be held in your own name, and additional verification may be required before deposits, withdrawals or other account transactions are processed. Processing times, available methods and transaction limits may vary and are subject to applicable checks and conditions.

Your account history may show deposits, withdrawals, bets, wins, losses, adjustments and other activity. You should review these records regularly and notify Fortunica Casino if you identify an unauthorised transaction, an unexplained balance change or a result that appears inconsistent with the applicable rules. Prompt reporting can assist with an investigation.

If you wish to question a bet, settlement or account transaction, provide clear information about the issue, including the relevant game or market, date, approximate time, stake, transaction reference and the reason for your concern. Do not send sensitive payment details unless they are specifically requested through a secure support process.

Complaints and disputes are reviewed under the process described in the website’s Terms and Conditions. The review may include account records, system logs, game data, payment information, communications and the rules applying to the relevant activity. A decision may be based on the information available at the time of review.

Responsible betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not use money needed for everyday expenses, bills or other commitments. Never chase losses by increasing stakes or continuing to play for longer than planned.

• Set personal deposit, spending or time limits where available.
• Take regular breaks and avoid betting when upset, tired or under the influence of alcohol or other substances.
• Do not borrow money or sell possessions to fund gambling.
• Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
• Use available self-exclusion, account restriction and support tools if you need time away from gambling.

If you are concerned about your gambling, stop playing and review the Responsible Gambling information available on the website. Support is available through relevant Australian gambling-help services and other professional organisations. You do not need to wait until a problem becomes serious before seeking assistance.