Privacy Policy

When you use an online casino website, different types of information may be handled to provide services safely and reliably. The information collected will depend on how you interact with the website, which features you use and what is needed to meet operational and legal requirements.

This may include account information such as your name, date of birth, contact details, login information, preferences and responsible gambling settings. It may also include information you provide when registering, updating your account, entering a promotion or contacting customer support.

For identity and account checks, we may handle verification information and documents. These may include information used to confirm your identity, age, location or eligibility to use particular services. Documents and information supplied for verification are handled for account security, anti-fraud checks and compliance with applicable requirements.

We may also handle payment and transaction records. These can include deposits, withdrawals, account balances, game activity, payment method details, transaction references and records of communications about payments. We do not require you to provide more information than is reasonably needed for the relevant transaction or service.

Technical information may be collected when you visit or use the website. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how the website is used. Cookies and similar technologies may assist with these functions.

Information from other sources

In some situations, information may be received from service providers, payment partners, verification services, fraud prevention providers or other organisations involved in supporting the website. Information may also be generated through account activity, security monitoring and support interactions. We aim to use information from these sources only for relevant and lawful purposes.

Personal information is generally used to operate the website and provide casino services. This includes creating and managing your account, processing transactions, showing account information, responding to enquiries and helping you use available features.

• To register, authenticate and maintain your player account.
• To verify identity, age and account information where required.
• To process deposits, withdrawals and other account transactions.
• To carry out security, anti-fraud and anti-money-laundering checks in general terms.
• To provide customer support and investigate questions, complaints or disputed activity.
• To monitor website performance, troubleshoot technical problems and improve services.
• To communicate service notices, account information and other important messages.
• To send marketing communications where permitted and where any required consent has been provided.
• To meet legal, regulatory, accounting, security and record-keeping obligations.
• To protect the website, players, service providers and the integrity of available games.

Information may be used in combination for these purposes. For example, account, transaction and device information may be reviewed together when a transaction needs additional security checks. These checks are intended to protect accounts and help prevent misuse, fraud and unauthorised activity.

Marketing communications

Where marketing messages are sent, you can choose to stop receiving them by using an unsubscribe option included in the message or by contacting support. Stopping marketing communications does not normally stop essential service messages, such as notices about your account, transactions, security or changes to important terms.

Information may be shared with carefully selected service providers when this is needed to operate the website. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, technical services, communications, analytics or security. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where this is reasonably necessary to protect rights, prevent fraud or other unlawful activity, respond to a valid legal request, meet an applicable obligation or protect the safety and integrity of the website. We do not use personal information for unrelated purposes without a suitable basis for doing so.

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure connections and restrictions on who can view account information. No online system can be guaranteed to be completely secure, so you should also protect your password, device and account access details.

Information may be processed or stored using service providers in locations outside Australia. Where this occurs, appropriate arrangements may be considered to support secure handling and compliance with applicable privacy requirements. The countries or providers involved may change as services and technology develop.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and other records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in an appropriate way.

Cookies are small files or similar technologies stored on your device when you visit a website. They can help the website remember settings, keep you signed in during a session, support security, understand website use and improve performance. Some cookies may be provided by service partners that help with analytics, communications or other website functions.

Some cookies are necessary for the website to work correctly, while others may support preferences, measurement or relevant communications. The information collected through cookies may be linked with account or device information where this is permitted and needed for the relevant purpose.

You can manage or restrict cookies through your browser settings. You may also be able to delete cookies already stored on your device. If you block or remove certain cookies, parts of the website may not work as intended, and some preferences may not be retained.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@fortunicasinos.com. Please describe your request clearly and include enough information for your account or identity to be located safely. We may need to take reasonable steps to confirm your identity before providing information, making changes or completing a deletion request.

1. Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where needed.
3. Deletion: ask for information to be deleted where there is no continuing reason or legal requirement to retain it.
4. Marketing consent: withdraw consent to marketing messages or ask for your marketing preferences to be changed.

A deletion request may not apply to every record. Some information may need to be retained for security, dispute resolution, financial records, responsible gambling support or a period required by law. Where information cannot be deleted immediately, the request can still be reviewed and the reason for continued retention may be explained in general terms.

If you believe information has been handled incorrectly, please contact us first so the matter can be reviewed. You may also have the option to raise a privacy concern with an appropriate privacy authority or complaints body in Australia.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy requirements or information-handling practices change. The latest version will be made available on this page. You should review it from time to time, particularly before providing new information or using a new website feature. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent requirements that apply.