Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every bet is an independent event, and previous results do not make a future result more likely. A win cannot be predicted or relied on, while losses can accumulate quickly. For this reason, gambling should only take place with money you can afford to lose after essential expenses and financial commitments have been met.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Do not use money set aside for rent, mortgage payments, bills, food, education, savings or other necessities. It is also important not to borrow money, use credit to chase losses or ask other people to fund your gambling.

Practical ways to stay in control

• Set a gambling budget before you begin and stop when that budget has been used.
• Set a time limit and take regular breaks away from the website or app.
• Keep gambling separate from essential spending and household money.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not increase your stake to try to recover a loss.
• Do not treat gambling as a source of income or a solution to financial difficulty.
• Keep your account details secure and never allow another person to gamble using your account.
• Review your gambling activity regularly so that you can identify changes early.

It can also help to tell someone you trust about the limits you have chosen. A friend, partner or family member may be able to support your decisions and notice changes that are difficult to see yourself. If gambling stops feeling enjoyable or begins to affect other parts of your life, take a break and seek assistance.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and you do not need to wait for a crisis before asking for help. Some people experience difficulties even when they gamble infrequently, while others may find that gambling becomes more frequent or takes up more time than intended.

Warning signs may include

• Spending more time or money gambling than you planned.
• Trying to win back money after a loss, often called chasing losses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, transactions or losses from people close to you.
• Borrowing money, selling possessions or missing payments to continue gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Neglecting work, study, family, friendships, sleep or personal responsibilities.
• Arguing with others about gambling or losing trust in important relationships.
• Repeatedly attempting to cut down or stop without success.
• Feeling guilt, shame, hopelessness or distress connected with gambling.

These signs do not represent a diagnosis, but they can indicate that it is time to pause and review your gambling. Speak openly with someone you trust and consider contacting a qualified gambling support service. Early support can make it easier to regain control and reduce the impact on you and the people around you.

Account tools can help you manage your gambling, but they work best when used alongside a clear personal plan. Depending on the options available to you, you may be able to set deposit, spending or wagering limits, apply time reminders, take a temporary break or request a longer period of account restriction. Review the available settings before you play and choose limits that reflect your financial circumstances.

Taking a break or self-excluding

If you feel that you should stop gambling, consider requesting a temporary break or self-exclusion. A self-exclusion request is intended to prevent or restrict access to your account for the period selected or agreed through the applicable process. During that period, do not attempt to open another account, use another person's account or find ways around the restriction. These actions can increase risk and may breach applicable account rules.

If you ask for a restriction because gambling is causing concern, the request should be treated seriously. Read the relevant instructions carefully and provide the information needed to apply the restriction. A limit or break may not undo transactions that have already taken place, and it should not be viewed as a substitute for professional help. If you are unsure which option is appropriate, seek independent advice.

Protecting young people and vulnerable people

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Keep your account credentials private, use device security features and do not allow children or other unauthorised people to access your account. Consider using parental controls, device restrictions and payment safeguards where appropriate. If someone else may be gambling through your account, stop access and raise the issue through the available support process.

You do not have to manage gambling concerns on your own. In Australia, free and confidential support may be available through Gambling Help Online and state or territory gambling support services. These services can provide information, counselling, practical strategies and support for family members or friends affected by someone else's gambling. You can also speak with your general practitioner or another qualified health professional about gambling, stress, anxiety, depression or related concerns.

If gambling has created financial pressure, consider contacting a free financial counselling service before taking on further debt or making decisions about repayments. A financial counsellor can help you understand your options and plan next steps. If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or attend the nearest hospital emergency department.

If you are concerned about another person

Choose a calm time to talk and focus on specific behaviours rather than blame. Explain what you have noticed, listen without judgement and encourage the person to speak with a support service. Do not lend money to cover gambling losses or agree to keep harmful gambling secret. You can seek advice for yourself even if the other person does not want help.

Questions, concerns or complaints

For questions about responsible gaming tools, account restrictions or how to raise a concern, use the support channel available through Fortunica Casino. Provide clear information about the issue and keep any relevant records, such as dates, account messages or transaction details. The applicable terms, privacy information and account procedures explain how requests and complaints are handled. Responsible gaming support is separate from the outcome of any individual game or bet, and no gambling result can be guaranteed.

Responsible gambling is an ongoing choice. Set boundaries before you play, monitor your behaviour, take a break when needed and ask for help early. Fortunica Casino encourages every player to make informed decisions and to stop gambling whenever it is no longer safe, affordable or enjoyable.